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FAQs

SHIPPING AND DELIVERY

Gulaal offers free shipping in India.

Orders placed in India are catered by safe and reliable courier companies.

PAYMENT TERMS

We accept Debit/Credit Cards, PayUMoney, Paytm, Net Banking, Bank Transfer, and Cash on Delivery.

We accept payment through Razorpay for all International orders.

ORDER CONFIRMATION AND SHIPPING

We will send an email confirming your order and may contact you regarding it before shipping the products.

TAXES

All prices are inclusive of GST.

*FOR INTERNATIONAL ORDERS- As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country we are shipping to. Payment of this is necessary to release your order from customs on arrival.

DELIVERY TIME

We try and deliver our products within 7 to 10 working days. We are not liable for any delays in delivery by the courier company but will help you track down your package through our partnering courier company.

EXCHANGES AND RETURNS

If you'd like to have a size exchange for the product you have ordered or if the product is damaged, please inform us within 7 days of the receipt of the product by writing to us at hello@gulaalcreations.com with the order number, full name and size change required/ images of the damaged product. Someone from our customer care team will contact you within 1-2 business days and guide you through the process of returning and exchanging the GULAAL pieces. We request you to please assist them if they ask you for further information or photographs to access your return request.

Once you have mailed us, please ship out the pieces to the following address:

GULAAL
G1/926
Near Fire Station
Sitapura Industrial Area
Jaipur-302022
Rajasthan, India

The cost of shipping the product back to us is to be borne by you. Gulaal will take care of the shipping when the corrected product is delivered to you.

Gulaal reserves the right to refuse a return of product purchased from Gulaal if the product is not received in its original condition, is received damaged or is used. All products to be returned must be notified to Gulaal within 2 Days of receipt of your order and dispatched within 7 working days of the receipt of the order. We would also require you to return all the original documents that originally accompanied the product.

As a company policy, we do not provide a refund on any product sold. Once the Gulaal products are sold they can only be exchanged for a replacement.

Please note all products under the SALE tab are not valid for any exchange or returns.

INTERNATIONAL ORDERS

We offer flat shipping rates for international orders.

Flat 2050/- on shopping below 10,000/-

Flat 2700/- on shopping below 20,000/-

Kindly mail us at hello@gulaalcreations.com for international orders.

COPYRIGHT POLICY

All the content on this website, such as logos, data, text, graphics, designs, images and software, is the property of Gulaal and protected by India and International copyright laws.

Please note the images on the website have been sourced via the internet and are not being used for any commercial purpose. They only aim to express the story behind every product.

Each of our products is the intellectual property of Gulaal. These pieces cannot be used without our consent and are protected by India and International copyright laws.

FABRIC AND PRINTING DISCLAIMER

We use premium fabrics for all our garments which are hand sourced by our team. All our prints are Hand-Blocked Printed as well as Screen Printed and may marginally vary in each batch of print. All photographs are for representation purpose and are shot to look as close as possible to the original product ordered but may have marginal colour variations from the actual product.

We use an "all-over print" design for most of our products and the positioning of artwork may be different from what is displayed in the picture.

ORDERS DURING SALE PERIOD

All products on SALE by Gulaal, once sold shall NOT be valid for any exchange or returns.

However, in case you have received a faulty product or wrong size/product from what you ordered, we shall be happy to have the same exchanged or returned for you.

We suggest, therefore, before you shop, that you kindly go through the size charts that we have provided. Gulaal sizes are based on garment measurements.

The average time for shipping of products on SALE is 15 working days. If your order doesn't reach you in time, you may write to us at hello@gulaalcreations.com

*Free shipping is not applicable on SALE products.

BULK ORDERS

If you'd like to feature our products as part of your retail store or make a bulk purchase, please contact us at hello@gulaalcreations.com

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