Exchange / Returns / Refund
1. EXCHANGE: (ONLY VALID FOR DOMESTIC ORDERS)
Your purchase is eligible for exchange if it meets the following requirements:-
- If the product you received is damaged.
- If the fabric of the product is stained or has stitching/embroidery inconsistencies.
(Please share a photograph of the damaged product at email@example.com within 48 hours of receiving the product)
- If the product you ordered needs to be exchanged in size.
(If the new size requested is out of stock, we will issue a coupon code which will be valid for 3 months. This coupon code can be used to purchase for the same value or higher from our online store)
Your order is eligible for exchange one time only (multiple exchanges will not be allowed)
Customized orders are not eligible for returns or exchanges.
- If your order is eligible for exchange, kindly inform us by emailing us at firstname.lastname@example.org within 48 hours of receiving the order. However, customers belonging to the 'Gulaal Tribe' Loyalty Rewards Program can inform us of an exchange request within 72 hours via email.
- Our customer care team shall get back to you within 48 hours.
- The exchange process takes 7-15 days.
- If your order is eligible for exchange, we will schedule a pickup for the garments within 48 hours of receiving the email. All additional information will be provided via email. Kindly remember that we are not responsible for delays in pick-ups from the shipping company's end.
- Please ensure that the returned merchandise is unused and has the original packaging, price tag, and invoice.
- Customers eligible for exchange will have to pay a service cost of Rs. 150/- if the product received requires a size change. However, the cost of sending back the right-sized product will always be borne by us.
2. REVERSE PICKUP:
When our delivery partner comes to the address at which your order was originally delivered, kindly click a picture of the contents of the package while handing over the package to the person in charge of the pickup and email at email@example.com or send to +919000315555.
Ensure that the picture contains the package, the contents inside it and the face of the delivery person.
If we receive the wrong product and do not have the proof in the form of a picture, we will dismiss your exchange request.
After receiving your parcel and doing a thorough quality check, we will initiate an exchange or generate a credit note within 7 days.
Reverse pick-up charges will be borne by us if the product is damaged.
In case of a size exchange, the charges will have to be covered by the customers.
3. SALE PERIOD
- We do not exchange or accept returns on discounted products.
- We experience high volumes of shopping during the sale period and will be unable to cancel any order due to shipment delays. However, we reserve the right to cancel an order on account of the non-availability of goods.
- All duties & taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.
- In case the product you received is damaged or in the wrong style from the one you ordered, please contact us via email at firstname.lastname@example.org.
4. COUPON CODE:
- To redeem a coupon code, please sign in to the account associated with the customer in whose name and email address the coupon code has been issued.
- The coupon code is sent to the email address the customer had registered with. If you don't spot it right away, make sure you check the 'Promotions' tab of your email.
- The coupon code is valid for the online store only.
- This is a one-time-use coupon code. So, please shop for the same or more than the discounted amount as the remaining amount will not be carried forward.
- The coupon code is valid for 3 months. If the coupon code expires, the amount will not be refunded and the coupon code will not be issued again. We encourage you to use it until it's valid.
- Coupon code policies are subject to change at any time without prior notice.
- The code cannot be used in conjunction with any other current offers on the website.
- If a customer is found to be in violation of the offer rules, Gulaal reserves the right to revoke the offer.
- The customer is responsible for using the discount code correctly and within the terms and conditions of the offer. Gulaal is not responsible for any technical errors that may occur when using the discount code.
- The cost of customization (in terms of size, colour, silhouette) shall be borne by the customers.
- Once the order has been customized, we will not be able to accept any requests for returns or exchanges.
- The same return policy will be applied in case there's any defect or quality issue in the order.